I initially gave this product a poor review because each track, which was supposed to loop, had a jarring "audible watermark" appended to the end. I blasted Storyweaver for what I thought was poor design on their part.
As it turns out, they were not aware that this was happening, and immediately set about correcting it. In addition, they sent me a personal apology once they had fixed the problem and asked me if I would re-review it, along a copy of their Rapture RPG.
I have to say, a personal apology goes a long way with me. It speaks of a desire to put out the best product possible, regardless of the demands of ego. I like that.
Because they went the extra mile to make sure I was a satisfied customer, I'm giving them 4 stars.