We appreciate Mr. Pennington's comments. We believe the price of the product was justified for the good quality of the paper tiles and apologize if the product was not what Mr. Pennington expected.
We want to make our customers happy and show that we are a consumer-oriented company. To show our customer commitment, we've lowered the price of the product to fifty cents. Also, we have sent Mr. Pennington a few complimentary copies of our products. We hope this makes Mr. Pennington happier.
We encourage unsatisfied customers to email us directly so that we may rectify any perceived problem.