Awful. I was scammed by Drive Thru RPG. I paid for a hard copy to be sent, they said it shipped, but Purolater confirmed it never did. Drive Thru RPG refuse to contact me to resolve issue. Avoid buying anything from this company. They are a scam.
Obviously this is beyond our control, but if you email me at admin at arion-games dot com, I will ensure that another hardcopy is sent to you immediately. I will then try and find out from DTRPG what has happened here.